For Custom Embroidery Artwork Questions & Quote Requests, Emai Us at:

help@acelogogear.com. Note that email is the best way to contact us. Your custom embroidery questions and corporate apparel quote requests will be processed within 4 to 6 business hours.

Our Return Policy

Cancellation

- We will send you a sample sew-out, i.e. a copy of your design embroidered on a piece of fabric before production. If you are not happy with the logo sample you receive in your email, we will be more than happy to fix it until you are satisfied. Once the sample is sent to you, you will be charged for the design.

- Once this sample is approved, we will proceed with production and from this point your order can not be cancelled or returned unless we made a mistake, say wrong product or logo colors.

Defective Products

- If there is a defect on the product, please call customer service and we'll be happy to arrange an exchange or refund on the defective pieces. Note that no return will be accepted unless there is a Return Authorization issued by AceLogoGear.com. Claims must be reported within 15 days of recipts of goods. Please check your merchandize upon receipt. Only defective goods can be returned within 30 days of receipt of merchandize once a Return Authorization is issued.

- Although we pride ourselves in providing quality embroidery work, please note that embroidery is a mechanical process. A needle is doing the sewing, so your logo on each hat will have its own characteristic due to machine variance.

Sizing Problems

- We are not responsible for sizing issues once the order is confirmed and your logo embroidered. To avoid fitting and sizing problems, please purchase samples prior to your production orders.

Logo Colors

- We will match your logo color the best we can. If you have a Pantone color for your logo, we will try to match that. All Pantone colors must be clearly indicated on the order form. But remember embroidery threads have a sheen that is unique. It is virtually impossible to match them to colors on paper. If you request red, we will use our generic red unless a specific Pantone color is indicated on your order form.

Our Address in Costa Mesa, California:

Ace Logo Gear is wholely owned by The Promotion Factory, Inc.
170 E. 17th Street
#208
Costa Mesa, CA 92627

Our Phone & Fax Number:

Tel: 949-650-9888
Fax: 949-650-9811

Our Hours of Operation:

9:00 A.M. to 5:00 P.M. PCT, Monday to Friday, excluding holidays.

Note: We have an extensive collection of corporate apparel and promotional clothing suitable for custom embroidery on our web site. If you are looking for something specific and could not find it here, please contact customer service.